I can’t sign in Why

[Reagan31]

I can’t sign in because something with my IPI?

 

[TheDifference]

I can’t sign in because something with my IPI?

Hello, what room Mobile or Desktop? Also, what is your chat name?

 

[Reagan31]

Mobile Reagan31

 

[TheDifference]

Mobile Reagan31

Ok thanks I’ll take a look.

 

[TheDifference]

Ok I see your account. You aren’t banned or anything like that. So this might be a problem on your end. And it looks like you last accessed your account at 3:45pm today.
Can you tell me exactly what the message says when you try and log in?

 

[Reagan31]

You are banned

You have been banned from this chat. Your IP address has been recorded and can be used by law enforcement to identify you in cases involving illegal activity.

 

[mothqueen]

This is usually a user side message.

A couple things you could try are things such as clearing your devices mobile cache or in instances where you use mobile data. Toggle on and off airplane mode. This usually fixes the issue.

 

[TheDifference]

You are banned

You have been banned from this chat. Your IP address has been recorded and can be used by law enforcement to identify you in cases involving illegal activity.

Ok thanks. Just ignore that wording. I’m going to try some things from my end and I’ll let you know when to try and log in again. Thanks for your patience.

 

[Reagan31]

So turn on airplane mode then turn it back off and try again?

 

[Reagan31]

Oh good lord you’re the best u saved me thank you thank u thank you

 

[TheDifference]

Did that work?

 

[Reagan31]

Yes

 

[TheDifference]

Ok great. Happy chatting!

@H.R. PufnStuf @Ness_eb @Apollo please close. Thanks 🙏🏼