I was banned, and have no idea why.

U

Unaware

New Member
tried to log into chat ave this afternoon and saw a huge you've been banned sign. I honestly don't know why, please let me know, thanks
 
What's your username in the room and is this in the mobile or desktop version?
 
Found you in the desktop version, but you don't appear as banned. Tagging the admins @TheDifference @Lisblanc

I'd recommend trying the steps below:
Banned but no reason in ban page?

All bans will be accompanied by a reason. If you see a ban screen without any reason it doesn’t necessarily mean that you are banned. It means your IP has been banned at some point. There are various reasons for this, including:
  • You’re using a VPN that is being blocked by the site
  • Your country or state is blocked and/or it’s blocking the site
  • An alternate account of yours (either registered or a guest account) has been banned
  • The host might be blacklisted
  • A bug. Try clearing history/cache
  • Someone else's account had the IP that you now have, and that account was banned
To try to fix this, you can try:
  1. Clearing your cookies and cache which is explained here, then either (2) or (3) depending on the device you are using
  2. If you are on a phone, restart it or flick airplane mode on then off again. Try accessing chat again
  3. If you are on a PC running Windows, Go to Start, type cmd and open the Command Prompt. Type ipconfig /release and press enter
    When it's done its thing and you can type again, type ipconfig /renew then hit enter. Try accessing chat again
  4. If none of the above works are you are able to access your internet router you could try restarting that and trying again
  5. If all else fails, you will need to send your IP address in private message to the admin of the room that you are banned from. They can then investigate further.
 
Unaware said:
tried to log into chat ave this afternoon and saw a huge you've been banned sign. I honestly don't know why, please let me know, thanks
Click to expand...
Hello, I found your account in Desktop not Mobile. That account isn’t showing as banned.
To simplify the above, try clearing your cache, toggling airplane mode on and off and then log in again and let me know what happens.
 
ok that makes sense. I am traveling and using a wifi connection that is not possibly secure, that might be why. I certainly do appreciate your help on this. Thanks
 
Unaware said:
ok that makes sense. I am traveling and using a wifi connection that is not possibly secure, that might be why. I certainly do appreciate your help on this. Thanks
Click to expand...
That could definitely be it. Let me know here once you get back in the room, ok?
 
just fyi, it is still showing a banned page. So, I'm sure it has to do with where I am etc. I am on a laptop, not mobile device. So, I might be out of luck til I am on a diff wifi. it's all good guys, thanks again for your help etc.
 
Unaware said:
ok I will, thanks again for your quick responses, I do appreciate it, you have a very unthankful duty here, thanks again ;-)
Click to expand...
You’re very welcome 😎
Unaware said:
just fyi, it is still showing a banned page. So, I'm sure it has to do with where I am etc. I am on a laptop, not mobile device. So, I might be out of luck til I am on a diff wifi. it's all good guys, thanks again for your help etc.
Click to expand...
Yes, it does sound like it’s related to your location. I’ll leave this thread open and just update me when you get back home. Thanks
 
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